Friday, October 4, 2024 evening update:
As of Friday, October 4, 2024 we have finalized repairs to our electric system and have restored power to nearly all our customers. Customers who are still without power may have an issue that requires a licensed electrician. If you are still without power, please call 864-848-5500.
Additionally, Greer CPW may need to conduct planned power outages in the upcoming weeks to make final repairs to our equipment. Please ensure your contact information is up to date. You can check this by logging into your Customer Service Portal and hitting the “notification’ button.
Our many thanks to customers as we worked through this historic Tropical Storm. We are honored to be your Public Power provider.
Friday, October 4, 2024 update:
We have just under 200 customers left to restore. We continue to repair isolated issues that impact a few customers on a road. Please be patient as these repairs may take several hours per home due to the complexity of the damage.
Thursday, October 3, 2024 evening update:
We are down to 437 outages. This number of outages restored will begin to slow as these are isolated issues that contain double digit clusters of customers. We are bringing in additional resources overnight to help us tackle. Our commitment remains to restore every customer as quickly and as safely as possible.
Current and ongoing efforts:
- Cannon Road
- Completed tree work on Martin Dr. Now working on linework.
- Highway 101 below Sheila Ave.
- Beech Springs Road
- Transformer changeout on Stratus Ct.
- Taylor Road
- Highway 101 and Interstate 85 near the Super 8
- Single outages
- Service poles and primary taps
- Isolated issues on Ruth L. Weaver
- Isolated issues on Mount Vernon Road
- Isolated issues on Harvey Rd./ Locust Dr./ Acorn Dr.
Completed:
- Arch Drive/ Endless Dr./ Clearview
- 601 N. Main near Walgreens and United Bank should be coming online soon
- Poplar Drive substation setting a pole
- Pollard Dale Dr.
- Ravenell St.
- Arlington Heights
- Willowbottom Dr.
Thursday, October 3 2024 morning update:
Here are our current and ongoing efforts:
- Ruth L. Weaver – isolated issues
- Arch Drive – isolated issues
- Mount Vernon Road – isolated issues
- Hwy 101 – Super 8 motel
- 601 N. Main
- Poplar Drive substation – straightening a pole
- Harvey Rd/ Locust Dr./ Acorn Dr.
- Tree crew at Martin Dr. off Memorial Dr. Ext.
- Arch Dr./ Endless Dr./ Clearview
- Hwy 101 below Sheila Ave
- Cannon Rd.
- Tryon St.
We accomplished restorations in the following areas:
- Vandiventer Dr.
- Roselite Circle
- Calina Heights
- Palmetto Estate
- Wright Dr.
- E.A. Wood community
Tuesday, October 2 evening update: 5:30 PM
As of Wednesday, October 2 we have 891 customers left to restore. Crews made significant progress today with more work to come.
- Our current efforts are focused on the following areas:Ruth L. Weaver
- Vandiventer Dr.
- Arch Dr.
- Roselite Circle
- Maple Hill
- Calina Heights
- Palmetto Estate
- Arlington Heights
- Wright Dr.
- E.A Wood community
- Taylor Road
- Mount Vernon Road area
- Isolated service line and meter box issues
We accomplished restorations and work in the following areas:
- Crestview Hills
- Greer Mill area
- Sunnyside area
- Lakeview Circle
- Coggin Drive
- Tyger Woods subdivision
- Fairway Estates
Greer CPW power restoration update –
October 2, 2024; 8:30 AM
We continue efforts to restore power to Greer CPW customers following Tropical Storm Helene. With less than 1,200 customers to restore, we continue to work in all parts of our service territory.
Our current efforts are focused on the following areas:
- Taylor Road
- Calina Heights
- Mount Vernon Road area
- Kendrick St.
- American Legion Rd. area
- Crestview Hills
- Greer Mill area
- Sunnyside area
- Lakeview Circle
- Arch Dr.
- Coggin Dr.
- Tyger Woods subdivision
- Brushy Creek/ E.A Woods community
- Isolated service line and meter box issues
Overnight we accomplished restorations and work in the following area:
- Gail Avenue and Memorial Drive Ext.
- Peachtree Dr.
- Abner Creek/ Westmoreland
- Victor Mill area – isolated issues
- Highway 29 near Papa John’s and Arby’s
- Bayberry Retirement Center
- Center St.
- 9th Street
We will also continue assessing electric meters that are not communicating with our systems. Crews in reflective vests and marked vehicles may be in your yard through all parts of our service territory.
Additionally, we wanted to clarify a communication error regarding disconnections for non-pay. We will NOT be disconnecting services through the end of next week, and we are also waiving late fees and non-payment fees through the end of next week. Please note this is for your previous month’s bill.
Please make sure payment is made by midnight Friday, October 11th to avoid a $75 non-payment fee and potential disconnection beginning at 8:00 AM on Monday, October 14th.
Greer CPW power restoration evening update –
October 1, 2024, 6:00 PM
We continue efforts to restore power to Greer CPW customers following Tropical Storm Helene. With less than 1,550 customers to restore, we continue to work in all parts of our service territory.
Our current efforts are focused on the following areas:
- Greer Mill
- Memorial Drive Ext.
- Abner Creek/ Westmoreland Rd.
- Victor Mill Road area
- Mount Vernon Road area
- American Legion Rd. area
- Taylor Road
- Isolated service line and meter box issues
Today we accomplished restorations and work in the following area:
- Parts of Sunnyside Drive
- Panorama Farms subdivision
- Taylor Road tree removal
- Highway 29 near Lowe’s Home Improvement
This tropical storm impacted all services for Greer CPW including natural gas. Today, customers on Laurel Road and Maple Place were notified about a storm related gas line issue. We anticipate this now being a multi-week project however this will allow customers to maintain service with limited interruptions during the project.
We will also continue assessing electric meters that are not communicating with our systems. Crews in reflective vests and marked vehicles may be in your yard through all parts of our service territory.
Additionally, we wanted to clarify a communication error from earlier today regarding disconnections for non-pay. We will NOT be disconnecting services through the end of next week, and we are also waiving late fees and non-payment fees through the end of next week. Please note this is for your previous month’s bill.
Please make sure payment is made by midnight Friday, October 11th to avoid a $75 non-payment fee and potential disconnection beginning at 8:00 AM on Monday, October 14th.
Greer CPW power restoration update – October 1, 2024
We continue efforts to restore power to Greer CPW customers following Tropical Storm Helene. With less than 1,800 customers to restore, we continue to work in all parts of our service territory.
Our current efforts are focused on the following areas:
- Abner Creek/ Westmoreland Rd.
- American Legion including Panorama Farms subdivision
- Victor Mill Road area
- Mount Vernon Road area
- Sunnyside Drive
- Memorial Drive Ext.
- Taylor Road
- Arlington Rd./ Church St.
- Highway 29 near Lowe’s Home Improvement
Overnight we accomplished restorations in the following area:
- Redcroft subdivision
- Marion Avenue
- Highland/ Tryon St.
- Woodvale Cir.
- Pleasant Dr.
This tropical storm impacted all services for Greer CPW including natural gas. Today, customers will see EGW and Greer CPW on Laurel Road and Maple Place working to address a gas main issue. Gas service will be impacted over a 2-3 day period. Our staff will be knocking on doors to communicate this to impacted customers.
We will also continue assessing electric meters that are not communicating with our systems. Crews in reflective vests and marked vehicles may be in your yard through all parts of our service territory today.
Thank you for your patience and support as we work tirelessly to restore power to all our valued customers. For detailed updates please follow our website.
September 30, 2024 – 5:15 PM update
In our company’s history, we’ve never faced a Tropical Storm as severe as Helene. The devastation it left across the Carolinas, particularly in upstate South Carolina, is unprecedented. Our infrastructure suffered extensive damage, with numerous transmission lines and substations that required significant repairs.
With less than 2,500 customers to restore service to, our commitment remains to restoring the greatest number of customers at a time and then addressing isolated issues.
Our current efforts are focused on the following areas:
- Redcroft subdivision – Laurens Electric feeds Redcroft and we have worked with LEC to allow our crews to work on equipment in this area.
- Brookwood Drive
- Ridgecrest Drive
- Mount Vernon Road area
- Abner Creek Road / Westmoreland Road area
- West Arlington Road
- Ballenger Road
Additionally, our tree crews are active in the South Mountain View area to ensure a smooth restoration process. We also have crews assessing downed lines and meters that are not communicating with our systems. Crews in reflective vests and marked vehicles may be in your yard or neighborhood this evening. As we start focusing more on streets and individual customers, you can follow the outage management here.
We accomplished many restorations in the following areas:
- Heatherfield, Franklin Pointe, Braeburn Orchard and Creekside Manor subdivisions
- Hammett Grove
- Poplar Drive Ext. near the water tank
- Mayberry Retirement Center
- Wildwood Drive
- Campbell Lake Road
- Cooper Drive
- South Tyger Drive
- Valley Glen Court
- Victor Mill area
- O’Neal Village
Thank you for your patience and support as we work tirelessly to restore power to all our valued customers. Our roots are here, our work is here, and our commitment is to help our communities recover quickly. We are committed to keeping you updated on our progress and appreciate your understanding during this time. For detailed updates please follow our website.
9/30/24 12:00 PM update
Crews have restored 21,831 customers.
9/30/24 8:45 AM update
We have restored 21,414 customers with more coming online today.
Overnight we accomplished:
- Hammett Grove
- Poplar Drive Ext. near the water tank except Pleasant Drive
- We are actively working on:
- Brookwood Drive
- Ridgecrest Drive
- Mount Vernon Road area
- Victor Mill area
- Burns Road area – working with Laurens Electric to restore our connection. This will allow us to restore power to 4 subdivisions.
- Abner Creek/ Westmoreland
- Redcroft subdivision – working with Laurens Electric to repair equipment. LEC feeds Redcroft.
- Campbell Lake Rd.
- Cooper Drive
Tree crews will be in the Apalache area.
Greer CPW Power Restoration Progress Update 9/29 – 6:15 pm update
We are pleased to share that our crews are making excellent progress in restoring power to our valued customers. As of now, over 20,190 customers have had their service restored, with more coming online soon.
On Sunday afternoon, our dedicated teams focused their efforts on several key areas, including Highway 101 at Interstate 85, Mount Vernon Road, Pilcher Hamilton Business Park, and Hammett Bridge Road. Our priority remains to restore power to the greatest number of customers as quickly as possible.
Today, we successfully restored power to the following subdivisions:
- Reserve at Rich Glen
- Adley Trace
- Ashlan Woods
- Bent Creek
- Branchwood
- Dillard Creek Crossing
- Estates at Dillard Creek
- Le Jardin
- Nicole Place
We are now shifting focus to these areas:
- Hammett Grove
- Poplar Drive Extension area
- Victor Mill area
- Continued efforts in the Mount Vernon Road area
- Continued efforts in the Westmoreland/ Abner Creek Road area
As we continue our restoration efforts, we kindly remind everyone to stay safe. Please avoid playing in the road and near equipment for all utilities (electric, natural gas, water, and wastewater). Always assume any downed power lines are energized.
Our commitment to restoring power remains steadfast, and we will continue working into the night to bring service back to as many customers as possible. We are also receiving additional mutual aid resources to support our 65 line workers, contractors, engineers, GIS specialists, locators, and Greer CPW staff.
Thank you for your patience and understanding as we work diligently to restore power to our community.
9/29/24 1:00 PM update
Crews have now restored 17,100 customers. We still have about 8,000 customers left to restore.
9/29/24 9:00 AM update
We reached out goal to restore the backbone feeders by daybreak which puts in a great position to continue restoring service to customers.
We are focusing on the areas that allow us to restore service to the most customers at a time. Currently we are in the areas of: Westmoreland/Abner Creek Road, Mount Vernon, Freeman Farm/Highway 101 area and Bomar Road/Country Club Rd areas. Please note that even though your area may not be listed above, we are actively working to restore service throughout our territory.
Throughout the day, we will continue to update the list of major areas that we are working in to restore power.
Greer CPW staff will be throughout our system to identify overhead services that have been ripped off the meter box/house. If your service has been ripped off or broken, please note that it is the homeowner’s responsibility to hire a licensed electrician to bring the meter base and service attachment up to code ensuring safety for all before we re-connect power.
Thank you again for your continued support and patience as we work through the effects from this historic event.
9/28/24 5:30 PM update
Greer CPW Power Restoration Progress Update
Overnight, Greer CPW crews successfully restored service to our hospitals and today, Saturday, September 28, we have also restored service to our water filter plant and wastewater treatment facilities. We have successfully reconnected over 12,000 customers in 36 hours.
Our focus remains on prioritizing both residential and commercial customers to maximize power restoration. Currently, 70% of our backbone feeders are energized—these are essential for restoring power to homes and businesses. We expect to have the remaining feeders energized by daybreak on Sunday, September 29.
While some customers may experience longer restoration times, our dedicated crews will continue working through the night. We are also grateful for the support of additional crews from Missouri and Ohio, who are helping us expedite the process.
Although we cannot provide specific estimates for individual outages at this moment, please rest assured that restoring your service safely and quickly is our top priority. Thank you for your patience and understanding during this time.
9/28/24 12:45 PM
Service has been restored to our water filter plant and wastewater treatment plant which had been running on generators. We continue our efforts to restore residential and commercial customers. Hopefully more positive updates coming soon.
9/28/24 8:00 AM update
- We still have about 10,000 customers without power.
- Tree crews are out removing debris. We continue to get hundreds of reports of “tree on line”.
- The two hospitals are back ON and not running on generators.
- Our focus today will be the water filter plant and wastewater treatment plants. They are currently running on generators.
- Our next focus is getting circuits restored on the Victor Hill and Duke Street substations. Once that happens, more customers will be restored.
- We will then prioritize critical customers like the grocery stores, gas stations, banks and medical.
9/28/24 5:00 AM update – Tree crews worked through the night to remove trees on lines and in the roadway. More progress will be made when daybreaks.
9/27/24 11:00 PM Update – We continue to work around the clock to restore service. If power was restored in the Riverside area but it went out, we are working to get a tree off a line in the area.
9/27/24 9:15 PM Update – We continue to make progress in removing trees and debris from our equipment. We have restored a significant number of customers with more to come. We will work around the clock until all customers have been restored.
9/27/24 – Outages as of 5:45 PM click here.
9/27/24 4:45 PM update
Tropical Storm Outage Update
We appreciate your patience as we navigate the aftermath of the tropical storm Helene. Currently, over four million are without power across the Southeast, including over one million in South Carolina. Locally, Greer CPW is currently awaiting Duke Energy’s repairs to their transmission lines. In the meantime, our tree trimming crews are actively clearing roads and lines, addressing numerous downed trees. CPW electric crews and contractors have begun restoration efforts, anticipating the return of our substations once Duke completes their repairs.
Our restoration priorities are as follows:
- Hospitals
- Water and wastewater treatment plants – to minimize threatening water and wastewater issues on top on what we are already experiencing,
- Residential and commercial areas, focusing on restoring service to the largest number of customers as quickly as possible.
We anticipate an extended outage period. Please take necessary precautions to ensure you and your family’s safety. We encourage you to follow us on social media for regular updates and information regarding the situation. Thank you for your understanding and cooperation.
9/27/24 2:00 PM update – We are anticipating extended outage times related to Tropical Storm Helene however we have staff and equipment on hand and will be working until all of our customers are restored.
9/27/24 1:30 PM update– Greer CPW crews just restored 4 circuits at our Duke Street substation. This should restore service to some of our customers. We are working as quickly as we can however, we have sustained extensive damage to our system.
9/27/24 – 7:30 AM update – There are multiple high voltage transmission lines out on Duke Energy’s side which is impacting Greer CPW customers. We are waiting for them to bring their transmission lines online before we can restore service. Currently we do not have an ETA on those repairs but will restore service as quickly as we can.
6:45 AM update – We are aware of an issue with our online reporting system. The issue should be resolved and you should be able to report your outage online.
As of 5:30 AM on 9/27, we are aware and working on widespread outages related to Tropical Storm Helene. Crews will restore power as quickly and safely as possible.
Some frequently asked questions (FAQs) related to power outages, restoration and the priority of which we restore service can be found on our website.
Lake Cunningham and Lake Robinson parks are currently closed as of 9/26.
Greer CPW is closely monitoring the path of Hurricane Helene. It is predicted to make landfall in Florida and be reduced to a Tropical Storm when it hits the Upstate region. Weather reports indicate the biggest impact to our service territory will be mid to late afternoon on Thursday and into Friday morning. Heavy rainfall, wind gusts, isolated tornados and power outages are expected with this weather event.
BEFORE the storm:
- Prepare emergency kit with flashlights, extra batteries, food, water, clothing, charged cell phones and important documents.
- Update your contact info with Greer CPW. Log into your Customer Service Portal and hit the “notification” tab.
- Clean storm drains in your community so water can flow freely.
- Secure boats and docks. If you live lakeside on Cunningham or Robinson, please remove any furniture from docks and leave slack in dock lines to allow for changes in lake levels.
- Secure your home and yard. Remove any items from your yard like planters, trampolines, toys and furniture that may float away during flooding or move during a wind gust.
DURING the storm:
- Consider all lines energized. Report trees on lines and downed power lines in the Greer CPW territory to 864-848-5500.
- Report and follow outages. Report power outages using your Customer Service Portal. Log in and hit the “report power outage” button. You can also view current Greer CPW outages on our website.
- Listen to trusted weather sources. Make sure you have a way to receive emergency information and storm updates. It could be a weather radio, app or alerts on your cell phone.
- Keep ’em closed. If you lose power, keep your refrigerator doors closed as much as possible. Food should last up to 4+ hours during a power outage.
- Stay away from windows. Take refuge in a small interior room like your closet, hallway or bathroom on the lowest level and away from windows and glass doors.
AFTER the storm:
- If you plan to remove downed trees, call 811 to have underground utility lines marked. Tree roots may have grown around our utility lines. This includes stump grinding, digging with heavy equipment and shoveling.
- Stay out of floodwater. Floodwater can contain raw sewage, pet waste, motor oil, pesticides, downed power lines, sharp objects, snakes and bacteria.
- Avoid sightseeing. Even after a storm passes, there are many hazards that can harm you. Added traffic on the road may prevent our staff from getting to people who need help.